Shipping policy

Shipping Policy for Sew Privy Hair Extensions

At Sew Privy, we are committed to ensuring that your hair extension order arrives safely, promptly, and in perfect condition. Please take a moment to review our shipping policy to better understand how we handle your order.

Order Processing Time:

  • Standard Processing Time: All orders are typically processed within 1-2 business days after they are placed (Monday through Friday, excluding holidays).
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please check the details carefully to ensure everything is correct.
  • Processing Delays: In rare cases, high demand or special requests may cause slight delays in processing. If this occurs, you will be notified promptly.

Shipping Methods & Delivery Times:

We offer a variety of shipping options to meet your needs. Shipping times are estimated once your order has been processed.

  • Standard Shipping (3-7 Business Days):
    Our most affordable shipping option, typically delivered within 3-7 business days depending on your location.

Note: Shipping times may vary during peak seasons, holidays, or due to unforeseen circumstances like weather disruptions or carrier delays.

Shipping Rates:

  • Standard Shipping: Flat rate of $7.99 on all domestic orders.
  • Expedited Shipping: Flat rate of $15.99

Free shipping is available on orders over $500 within the U.S.

International Shipping:
We currently offer international shipping to select countries. Shipping costs will vary based on your location and the weight of the package. During checkout, you will be provided with the most accurate shipping estimate based on your shipping address.

Tracking Your Order:

Once your order has shipped, you will receive an email with tracking information. You can track your order’s progress through the provided tracking link or visit the carrier's website directly for updates.

Shipping Restrictions:

  • P.O. Box and APO/FPO Addresses: We recommend using a physical address for faster delivery. Shipping to P.O. Boxes or military addresses (APO/FPO) may experience delays.
  • Undeliverable Packages: In the event that your package is returned to us due to an incorrect address or unclaimed delivery, we will contact you to arrange for reshipment. A reshipping fee may apply.

Damaged or Lost Packages:

We take great care in packaging your order securely, but sometimes accidents happen. If your package arrives damaged or is lost during transit, please contact us immediately at hair.info@sewprivyhair.com.

  • For damaged items, please provide pictures of the damage along with your order number.
  • For lost packages, please reach out to us within 7 days of the expected delivery date so we can open an investigation with the carrier.

Order Modifications & Cancellations:

Once your order is processed and shipped, we cannot make changes or cancellations. If you need to make any modifications to your order, please reach out as soon as possible. We will do our best to accommodate any changes before shipment.

Customer Service:

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team:

Email: hair.info@sewprivyhair.com
Phone: (917) 708-2085
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST

Thank you for shopping with Sew Privy! We appreciate your business and are committed to providing you with the best shipping experience possible.